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“Steve is, simply put, a dynamic individual. There is never a moment where he is not creating something of value or learning something new. He writes, teaches, is the consummate expert in customer relationship management and social media networking, and is currently the President and Founder of the Capital District & Upstate Professionals group on LinkedIn to name just a few examples. In addition, Steve gets it done! His ideas, solutions, and products are exceptional. He is client centered and ensures that what he delivers is precisely what the client needs to move forward in a more effective and efficient manner. He is also incredibly intelligent, a great team player, and as genuine as they come. Lastly, he is always willing to provide professional guidance and coaching. I would recommend Steve without hesitation. He is truly a pleasure to know and work with.”

“Steve was instrumental to our successful organizational excellence & change management project at Macy’s. He and his team built a complete end-to-end set of new go-to-market processes for the entire Macy’s Marketing Function (including the Macy’s Divisions across the US) that enabled world-class and best in class retail marketing processes. His extensive knowledge in retail marketing, industry best practices and organization structure is credible and invaluable when overcoming the obstacles inherent in large multifaceted projects (people, process, technology). I look forward to working with Steve in the future as he is a true professional.”

“Steve was the main CRM subject matter expert from Accenture brought in as part of a large scale marketing capabilities assessment at American Express. His depth of knowledge and ability to provide relevant and actionable suggestions converted directly into the cornerstone of our 3 year CRM road map. In addition to his CRM expertise, his ability to translate technical and process details into business salient plans clearly sets him apart.”

“During the time Steve & I worked together, I found him to be enthusiastic, dedicated and innovative – consistently thinking of the “new and different” way to improve the team’s effectiveness. He was a great team player and he contributed to our successes both technically and as an encourager. It’s great to see how he’s developed those skills into a very successful career.”

“Steven is an extremely versatile person and I consider him a subject matter expert in an array of fields including Corporate Finance, Engineering (Software/Hardware/Firmware), Information Technology (IT), Information Systems, Marketing/Marketing Automation, Campaign Management, Change Management, Corporate Law & Ethics, Human Resource Management, Web Marketing, Public Relations, Branding, Product Development & Product Management, Quality Assurance, Corporate Communications, Sales and Sales Management, Trade and Promotion Management, Manufacturing, Customer Relationship Management (CRM), Corporate Training Programs, Mergers and Acquisitions, Corporate Culture Fit/Gap Analysis, Psychology/Sociology (he actually wrote a top selling book on these topics), etc. I recently had the opportunity to ask his advice (as I periodically do) on how to implement change within the marketing department of one of my client’s companies. Well, in typical ‘Steven fashion’, it turns out that Steven has created a practice for Accenture in this area, is considered a market thought leader and has sold several large marketing change management consulting engagements to Fortune 100 clients for Accenture. His articulation of the subject matter related to marketing change and change management was so compelling; I strongly recommended that Steve be hired as an executive advisor for my client’s company. I am always amazed at the level of mastery Steve has for an array of diverse subject matter areas relating to operating/running/selling/merging successful companies. He could very easily be a highly successful CEO/COO/CMO of a company if he so chooses and someone is smart enough (as he) to recognize his talents.”

“Steven is one of the smartest persons I know and was the senior engineer/program manager on the Aegis cruiser project for the US Navy while at General Electric/Lockheed-Martin. He designed and developed both the missile and torpedo weapon systems for this sophisticated/high technology ship – the same missile system/ship that was recently in the news for destroying a dangerous satellite with a decaying orbit. He successfully led a large P&L and team of engineers, project managers, finance specialist, hardware engineers, software engineers, firmware engineers who all highly respected his leadership. While at General Electric Aerospace (which was sold to Lockheed-Martin), Steven led one of the most successful, risky, and complicated project and program turn-arounds I have ever seen or heard of in my 20 year career. Under Steven’s leadership, the team saved a $100 Million dollar Navy contract/program that was deemed ‘impossible to deliver on’ by senior GE leadership. The contract quality terms were so stringent, even the US Navy contracting team was skeptical GE could pull off the delivery. After re-engineering the team, engineering/quality assurance /IT processes, (Steve was also on Jack Welch’s Executive Work-Out! Council for company-wide process improvements), and quality control standards, Steven and his team vastly exceeded US Navy delivery expectations and the result was numerous company/Navy awards, letters of commendation, and even several large ‘thank you’ parties for him and his team (leading to the saving of the overall $100MM contract for GE). If you are looking for an extremely sharp, tough, versatile and high integrity person to deliver the impossible – Steven is your person.”

“Steve’s knowledge and expertise was transformational in leading and guiding the Paradigm Team to becoming a leader in the Marketing Automation Category. His operations expertise brought stability to the company and he created systems and controls to establish the corporate infrastructure. Steve’s “get it done right” attitude was instrumental during Paradigm’s Global expansion. It was a pleasure to work with Steve – he’s a true professional in every aspect.”

“Steve is, simply put, a dynamic individual. There is never a moment where he is not creating something of value or learning something new. He writes, teaches, is the consummate expert in customer relationship management and social media networking, and is currently the President and Founder of the Capital District & Upstate Professionals group on LinkedIn to name just a few examples. In addition, Steve gets it done! His ideas, solutions, and products are exceptional. He is client centered and ensures that what he delivers is precisely what the client needs to move forward in a more effective and efficient manner. He is also incredibly intelligent, a great team player, and as genuine as they come. Lastly, he is always willing to provide professional guidance and coaching. I would recommend Steve without hesitation. He is truly a pleasure to know and work with.”

“Steve is a multi-faceted professional that possesses unique abilities not ordinarily found in a single individual. He has demonstrated his strategic and technological prowess countless times throughout his career but perhaps what is most outstanding is his willingness to mentor and educate junior-level employees. His personable demeanor and visionary approach provide of wealth of educational opportunities and inspiration for his team members. My experiences working with him have given me career insight that might have taken months if not years to learn on my own. I recommend him not only as a leader but as an individual that can build successful and meaningful relationships with clients and employees alike.”

“Steve is an excellent leader and subject matter expert. He has extensive knowledge in the MRM and Campaign Management space. Steve has done a great job training his team and clients on these concepts as well as providing industry expertise. Steve is positive and professional and can interact well with clients, supervisors, and his individual team. He helps keep the team morale high as well as enable his people to learn and grow. It was a pleasure working with Steve, and I hope to work with him again on future engagements.”

“Steve is an absolute visionary, able to see thousands of miles ahead of the competition. His ability to successfully manage large, complex and rapidly changing businesses is astonishing and impressive. Steve can intelligently engineer business success regardless of any/all adverse market or operating conditions. He is really a brilliant and outstanding professional. His professional background and numerous awards speaks to itself. I can really attest to the fact that his knowledge and experience gets noticed virtually everywhere. When I worked with Steve at PwC-IBM Global Services, Steve led the visioning and development of new global products and services that were extremely valuable to the marketplace and sold at an incredible rate immediately upon market introduction. Steve was also considered the top (#1) global subject matter expert (SME) from over 155,000 employees in the area of marketing and CRM and traveled globally to help sell and deliver multi-$MM consulting engagements as well as provide strategic advice to CEOs, CMOs, and COOs.”

“I have known Steve in multiple capacities for more than two decades; first as a client then friend, then colleague and later as his employer. Steve possesses one of the sharpest, most versatile minds I’ve ever shared thoughts with. Steve’s Ivy pedigree is broadly padded with an uncommon analytical versatility. He is ingenious in a tactical sense but his finest gift is an empowering strategic and financial prowess. Steve’s ability to blend economic reality with market vision is of the highest-caliber. Steve is intimately versed in the continuous improvement paradigm and the cost of poor quality on global market share. Steve possesses a multi-faceted understanding of product position methodology, sales process optimization, partnership leverage and capitalization, and campaign logistics and execution control. With his talents summed and duly applied it is entirely reasonable to equate enhanced shareholder value with Steve’s executive presence. This is what level-one executive’s do…they make wealth for those with faith in the best and the brightest.”

“Steve was not only my career counselor at Accenture, but he was also an advisor on a project I worked on. As an advisor I found Steve’s expertise in CRM to be critical to the success of our project, he helped us create a framework that drove the project and advised us along the way to help shape the final deliverables. Steve was a very enjoyable person to work with, he provided leadership, experience and advice that was invaluable to helping me make career decisions.”

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